Support plans

Grow faster by partnering with Stripe’s technical experts

Grow your business confidently with expertise and best practices from your Stripe technical account manager. Our support plans give you the highest level of assurance, with always-on safeguards and proactive investment in the technical health of your account.

Growth

Priority, context-aware support

Move faster with priority access to support and help from a specialist familiar with your integration and account history.

Premium

Proactive monitoring and insights

Improve the performance of your solution with ongoing insights and recommendations from your technical account manager.

Enterprise

Deep technical partnership and advocacy

Reach your technical and business goals faster with proactive engagement, joint planning, and alignment from your embedded technical account manager.

Compare support plans

Find the right plan to meet your needs

All Stripe customers receive 24x7 phone, email, and chat help, plus access to support center resources and Stripe’s developer Discord server.

Growth
Premium
Enterprise

Real-time merchant health alerts

Essential API alerts Essential API alerts and payments performance trends Essential API alerts and payments performance trends

Developer-to-developer priority routing

1 developer profile 2 developer profiles 4 developer profiles

Context-aware support

Priority email support and routing

6-hour response SLA 4-hour response SLA 4-hour response SLA

Business-critical email response and resolution

15-minute response SLA 15-minute response SLA 15-minute response SLA

Technical account manager

Scaled, named TAM Named TAM embedded within your team + Dedicated Slack channel

Continuous optimization

Essential optimizations: fraud, disputes, and operational support Essential and customer-defined optimizations customized to your business needs, plus API health recommendations

Optimizations for platforms

Essential platform optimizations: risk, onboarding, and operational support Essential and platform-defined optimizations customized to your business needs, plus API health recommendations

API availability reporting

Proactive reporting, insights, and recommendations

Critical support for flash sales and key events

Dedicated Slack channel

Case studies

Nord Security uses Stripe Enterprise Support to drive payment optimization

Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need to feel safe online.

Challenge

With over 15 million users, Nord Security constantly pushes the boundaries of payment optimization. Nord Security turned to Stripe Enterprise Support to help improve payment security, fraud, and compliance.

Solution

After making the recommended improvements, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security improved authorization rates by 5.1% and recaptured 2.6% more transactions with Adaptive Acceptance.

Products

Enterprise Support has absolutely helped us optimize processing and reduce declines. Working closely with a technical account manager gives us the opportunity to ask more questions and get detailed answers, faster.

Kes Saulis, Head of Payments, Nord Security

Kickstarter works with Stripe support to optimize its integration and enable its finance and legal teams

Kickstarter is the premier crowdfunding platform for creative projects.

Challenge

Kickstarter chose Stripe to enable international expansion by making it easier to collect pledges and pay out to creators in multiple currencies and countries while managing fraud across the entire platform. The success of the crowdfunding model also had Kickstarter considering what new financial services it could offer to help creators beyond the initial fundraising stage—which would require support from its payment system for more than just processing pledges and paying out creators.

Solution

Working closely with a dedicated support team has helped Kickstarter engineers manage unique integration elements on its platform and adapt to changes and optimizations to Stripe technology over the years. Kickstarter’s finance, trust and safety, community, and legal teams have also relied on Stripe support to answer questions related to revenue and reporting, taxes, risk and compliance, account onboarding, and more.

Products

We see our Stripe Enterprise Account Team as an extension of our team. They are an invaluable part of the work that we do.

Jason Goss, Head of Revenue Accounting and Operations

Togetherwork partners with Stripe experts to build a seamless experience for its customers

Togetherwork provides software and payments solutions to communities, groups, and organizations to help them build efficiencies and increase revenue.

Challenge

Togetherwork’s payments platform was a homegrown solution combining multiple processors. In addition to needing a more modern payments solution to support its rapid growth, Togetherwork also needed guidance on how to technically and operationally consolidate 20+ payment processors across its portfolio of product lines.

Solution

Stripe’s SLAs and dedicated technical account manager were important to Togetherwork’s success, providing the fastest path to resolution as questions or issues arose. They designed custom operational optimizations for Togetherwork post-launch, including an enterprise migration flow and dashboard. Additionally, the team offered proactive reporting, insights, and continuous product education through weekly meetings to further benefit Togetherwork’s various business lines.

Products

Stripe Enterprise Support stepped in while we were getting our feet wet and have continued to be there as we’ve grown and optimized the business. Looking back at all the things we accomplished together, we can’t imagine not having had this team.

Karen Gil, Vice President of Payments

SkipTheDishes uses Stripe’s technical support to launch new instant payout feature

SkipTheDishes, Canada’s leading food delivery network, helps more than 40,000 restaurants bring food to millions of customers via independent delivery contractors.

Challenge

SkipTheDishes embarked on an initiative to modernize its technology stack with the goal of building a best-in-class, customer-first experience for its food delivery offering while adopting innovative practices for payment optimization, compliance, and fraud management.

Solution

SkipTheDishes implemented Stripe Payments to deliver a fast, reliable payment experience and frictionless checkout, completing integration within three months to meet its launch timeline. The company has expanded its use of Stripe’s suite to optimize payment authorization, reduce fraud, and enhance customer experience, while facilitating quicker courier payments.

Products

Stripe was a nice fit that also gave us the capabilities, payments knowledge, and technical support to keep our products well ahead of our growth trajectory and customer and courier expectations.

Rob Stewart, Director of Engineering

Looking to get started with Stripe?

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